Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If a free shipping item is returned the outbound shipping will be deducted from the refund. The customer is responsible for return shipping as well.
All returns are subject to a 15% restocking charge.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
IC Chiller does not hold any responsibility for items lost/damaged during return shipping. We recommend that customer use a tracked shipping service for the return package for proof of confirmed delivery.